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Our Standards

At Prime Disaster Response, we pride ourselves on the quality of our work – both in the work we carry out and in the care with which we treat our clients and policy holders.

We have values that run throughout our business from top to bottom that are present everywhere from our office to our vehicles.

HNW

Our expertise lies in HNW. From our ability to communicate with and manage the expectations of demanding clients to the way we protect a property from footfall and everything in between.

Communication

From instruction to completion, communication with policy holder, loss adjuster and any other party involved is one of our top priorities.

Manage expectations

One of our largest areas of in-house training as it is a skill.  When we arrive on a site, it is our management of expectations that allows the rest of the chain’s actions to start off on the right foot.

Trust

We are a growing company with big values and big ambitions. Without trust, the policyholder will not be comfortable and the client will not be assured of our work.  Trust is very important to us at every level.

Performance

We strive to be the best performing High Net Worth Restoration Company out there.  We are as good as our word and only as good as our last job.  Our performance is everything to us and we know our clients rely on it.

Quality

Putting all of the above together enables us to offer unrivalled quality in the way we deliver our service from the technician on the ground and the technology we use to the information that lands on loss adjuster’s desk.  Quality comes with care.

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