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Here are some of our testimonials...

Can I express my total delight and satisfaction with the brilliant job carried today 

Whole team are an absolute credit to Prime 

Team led by Matthew Conder

Supported 2 hard workers

Many thanks to all


Policy Holder

I (and especially my wife) am delighted to say that Prime came out today and signed off the drying process and removed all of their equipment (especially given the recent heat as the house has been around 28 inside). I would like to share what a delightful company Prime have been. Given the amount of removal work undertaken, they have always left the house in an immaculate condition after all of their visits. While we have been able to shut out the bathroom and bedroom, they have always left the other rooms in usable state.

Mr N - Homeowner

Prime were instructed by my Loss Adjuster to scope the damage at my property after I suffered severe water damage from a burst pipe.

Having two young children at home, it was pretty much chaos when the flooding began, but as soon as I spoke with Prime over the telephone I felt instantly calmer. Their professionalism gave me assurance that everything was under control and would be resolved.

Within an hour they arrived at my home and were extremely efficient in containing the leak, they also saved a lot of my contents before any further damage occurred.

The technicians were very friendly and professional making me feel at ease at all times, they always kept me updated with how the drying progress was coming along and communication from the office was above and beyond my expectations!

Thank you so much for all you have done during such a stressful time for me and my family. I would highly recommend you to anyone that suffers with a similar problem!


Ms ....... .......

Fantastic Company

We had a tumble dryer fire in our house last year, it destroyed the kitchen and bathroom above it and the rest of the house was smoke and soot damaged throughout.

PDR came in and took the worries away, they cleared it all down and worked like Trojans to sort everything out. They put together a repair list and took our stuff away to be cleaned and washed.

There was great empathy from them on our situation which was much needed at that time. We had no problems at all with the company and would recommend to anyone.



Made a Stressful Situation Really Easy.

Had a leak that went from the boiler, through the ceiling and, affected the electrics and lights.

I called Prime on Monday and they came by Tuesday evening, much faster than I was expecting . Prime sent a plumber  and electrician to make everything safe, followed by a second check to assess for any lasting damage.

They also installed some equipment in order to make sure there would not be future problems, as well as coming back for some additional smaller leaks that occurred. They were amazing, nothing was too much of a problem for them, they were happy to help.

They took great care of my property ,keeping everything tidy  as the repairs took place.


Mrs S


Laurence & team made multiple inspections to try  and work out he extent of water damage and dampness within the building. Their inspection procedure was thorough and they seemed very professional and scientific.



We would recommend to anyone.

We had a flood in the basement, Prime Disaster Response did the strip out for us and organised everything including the removal company. They were so professional, we were really really pleased. They were really friendly and trustworthy.



Thank you all the sterling work your company carried following the Boxing Day floods. This is the first time that any of [our] properties have flooded in living memory, and came as a shock to us.

Having contacted our insurance brokers, they asked a lost adjuster to come and he was [with us] within 12 Hours; he assessed the damage and called your company, Prime Recovery.

The following day you were on site and gave [us] good and sound advice on what procedure to follow.

Your team quickly followed, and the process of drying the properties began.

It was a very stressful time, but your company worked with [us] and began stripping out and drying the properties.

The team did a very good job and were always on hand to answer any questions and sort out any problems.

[We] had never worked with your company before, but I would highly recommend your company to anyone. As I say it was a very stressful time, but working along side of your company was a pleasure.


Y---- -------- ------
Charitable Organisation

I would just like to say a few words of thanks for helping myself and my 83 year old mum through the very stressful situation of getting my mum’s home back in order after the ordeal of the Christmas floods.

Firstly, your response time was fantastic – you arrived the day after we contacted the insurance company and quickly installed the dehumidifiers and fans to start the drying out process.  All of your technicians were extremely professional, polite and completely put our minds at ease that you would be able to take care of the restoration and get the property back to how it was.  To have this calm reassurance meant a lot to my mum and me at the time, as we really just didn’t know where to start.

Secondly you kept us informed completely about the time scale of the restoration and also liaised with the insurance company on our behalf to clarify exactly what you would be able to do.  Your management and understanding of our distress was fantastic and really helped us get through the nightmare of cleaning and drying my mum’s home in one piece!  We both felt that you were very approachable and we were able to ring you at any time and speak to you about any concerns or questions we may have had.

Finally, your technicians did a fantastic job stripping the cellar – they were extremely hard working and got the job done in next to no time.  They were also very clean workers and didn’t leave any mess at all.  All your technicians were very polite and pleasant and easy to have in the house – my mum was not worried at all to have them in her home.

Although the flooding was a disaster for my mum to experience, you managed to ease us through it with a minimum of stress and we are both extremely grateful for the help you gave to us.  I hope that we never have occasion to need ‘flood restoration’ again – however should an unfortunate situation arise, I would not hesitate to use and recommend Prime Disaster Response.


Mrs ------
Relative of a customer

Prime were instructed to scope the cost for buildings works at my warehouse unit following a fire, which I use for both storage facilities and a base for my business.

I was so impressed with their knowledge and professionalism that I asked them to scope for the contents work as well. Their estimate arrived quickly and once it had been accepted then works began within a couple of days.

They were very efficient in decontaminating, packing and then moving all of the contents across to our temporary accommodation.  They clearly had and executed a very good plan in order to remove contents from the shelving, de-assemble clean and re-assemble the shelving in the new unit, before moving and re-stacking the contents.

It was a complex job that required a lot of communication and flexibility

All in all it was an excellent and very professional job done.


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