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Testimonials

Here are some of our testimonials...

Smithers Purslow have continued to use Prime Disaster Response on various projects to assist with flood and escape of water claim work on a national basis.

Primes Knowledge and understanding of damage management and their ability to be available at a moments notice in  at a moments notice in times of high demand and pressure has been invaluable. Added to their ability to assist with contents removal and storage they consistently provide levels of service expected on high net worth work.

 

 

Nathan Tilford
Smithers Purlsow

I (and especially my wife) am delighted to say that Prime came out today and signed off the drying process and removed all of their equipment (especially given the recent heat as the house has been around 28 inside). I would like to share what a delightful company Prime have been. Given the amount of removal work undertaken, they have always left the house in an immaculate condition after all of their visits. While we have been able to shut out the bathroom and bedroom, they have always left the other rooms in usable state.

Mrs Humphrey - Homeowner

Can I express my total delight and satisfaction with the brilliant job carried today 

Whole team are an absolute credit to Prime 

Team led by Matthew Conder

Supported 2 hard workers

Many thanks to all

 

Peter
Policy Holder

I (and especially my wife) am delighted to say that Prime came out today and signed off the drying process and removed all of their equipment (especially given the recent heat as the house has been around 28 inside). I would like to share what a delightful company Prime have been. Given the amount of removal work undertaken, they have always left the house in an immaculate condition after all of their visits. While we have been able to shut out the bathroom and bedroom, they have always left the other rooms in usable state.

Mr N - Homeowner

Prime were instructed by my Loss Adjuster to scope the damage at my property after I suffered severe water damage from a burst pipe.

Having two young children at home, it was pretty much chaos when the flooding began, but as soon as I spoke with Prime over the telephone I felt instantly calmer. Their professionalism gave me assurance that everything was under control and would be resolved.

Within an hour they arrived at my home and were extremely efficient in containing the leak, they also saved a lot of my contents before any further damage occurred.

The technicians were very friendly and professional making me feel at ease at all times, they always kept me updated with how the drying progress was coming along and communication from the office was above and beyond my expectations!

Thank you so much for all you have done during such a stressful time for me and my family. I would highly recommend you to anyone that suffers with a similar problem!

04/10/2018

Ms O'Dell
Homeowner

Fantastic Company

We had a tumble dryer fire in our house last year, it destroyed the kitchen and bathroom above it and the rest of the house was smoke and soot damaged throughout.

PDR came in and took the worries away, they cleared it all down and worked like Trojans to sort everything out. They put together a repair list and took our stuff away to be cleaned and washed.

There was great empathy from them on our situation which was much needed at that time. We had no problems at all with the company and would recommend to anyone.

23/02/2018

Mark
Homeowner

Made a Stressful Situation Really Easy.

Had a leak that went from the boiler, through the ceiling and, affected the electrics and lights.

I called Prime on Monday and they came by Tuesday evening, much faster than I was expecting . Prime sent a plumber  and electrician to make everything safe, followed by a second check to assess for any lasting damage.

They also installed some equipment in order to make sure there would not be future problems, as well as coming back for some additional smaller leaks that occurred. They were amazing, nothing was too much of a problem for them, they were happy to help.

They took great care of my property ,keeping everything tidy  as the repairs took place.

11/02/2019

Mrs S
Homeowner

Professional,

Laurence & team made multiple inspections to try  and work out he extent of water damage and dampness within the building. Their inspection procedure was thorough and they seemed very professional and scientific.

21/03/19

Richard
Homeowner

We would recommend to anyone.

We had a flood in the basement, Prime Disaster Response did the strip out for us and organised everything including the removal company. They were so professional, we were really really pleased. They were really friendly and trustworthy.

21/03/2019

Patsy
Homeowner

Thank you all the sterling work your company carried following the Boxing Day floods. This is the first time that any of [our] properties have flooded in living memory, and came as a shock to us.

Having contacted our insurance brokers, they asked a lost adjuster to come and he was [with us] within 12 Hours; he assessed the damage and called your company, Prime Recovery.

The following day you were on site and gave [us] good and sound advice on what procedure to follow.

Your team quickly followed, and the process of drying the properties began.

It was a very stressful time, but your company worked with [us] and began stripping out and drying the properties.

The team did a very good job and were always on hand to answer any questions and sort out any problems.

[We] had never worked with your company before, but I would highly recommend your company to anyone. As I say it was a very stressful time, but working along side of your company was a pleasure.

12/2017

Mr Concannon
Charitable Organisation

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