Skip to main content

Testimonials

Here are some of our testimonials...

Prime were instructed by my Loss Adjuster to scope the damage at my property after I suffered severe water damage from a burst pipe.

Having two young children at home, it was pretty much chaos when the flooding began, but as soon as I spoke with Prime over the telephone I felt instantly calmer. Their professionalism gave me assurance that everything was under control and would be resolved.

Within an hour they arrived at my home and were extremely efficient in containing the leak, they also saved a lot of my contents before any further damage occurred.

The technicians were very friendly and professional making me feel at ease at all times, they always kept me updated with how the drying progress was coming along and communication from the office was above and beyond my expectations!

Thank you so much for all you have done during such a stressful time for me and my family. I would highly recommend you to anyone that suffers with a similar problem!

Ms ....... .......
Homeowner

Thank you all the sterling work your company carried following the Boxing Day floods. This is the first time that any of [our] properties have flooded in living memory, and came as a shock to us.

Having contacted our insurance brokers, they asked a lost adjuster to come and he was [with us] within 12 Hours; he assessed the damage and called your company, Prime Recovery.

The following day you were on site and gave [us] good and sound advice on what procedure to follow.

Your team quickly followed, and the process of drying the properties began.

It was a very stressful time, but your company worked with [us] and began stripping out and drying the properties.

Your team did a very good job and your brother Ciaran was always on hand to answer any questions and sort out any problems.

[We] had never worked with your company before, but I would highly recommend your company to anyone. As I say it was a very stressful time, but working along side of your company was a pleasure.

Y---- -------- ------
Charitable Organisation

I would just like to say a few words of thanks for helping myself and my 83 year old mum through the very stressful situation of getting my mum’s home back in order after the ordeal of the Christmas floods.

Firstly, your response time was fantastic – you arrived the day after we contacted the insurance company and quickly installed the dehumidifiers and fans to start the drying out process.  Yourself, Ciaran and all of your technicians were extremely professional, polite and completely put our minds at ease that you would be able to take care of the restoration and get the property back to how it was.  To have this calm reassurance meant a lot to my mum and me at the time, as we really just didn’t know where to start.

Secondly you kept us informed completely about the time scale of the restoration and also liaised with the insurance company on our behalf to clarify exactly what you would be able to do.  Your management and understanding of our distress was fantastic and really helped us get through the nightmare of cleaning and drying my mum’s home in one piece!  We both felt that you were very approachable and we were able to ring you at any time and speak to you about any concerns or questions we may have had.

Finally, your technicians did a fantastic job stripping the cellar – they were extremely hard working and got the job done in next to no time.  They were also very clean workers and didn’t leave any mess at all.  All your technicians were very polite and pleasant and easy to have in the house – my mum was not worried at all to have them in her home.

Although the flooding was a disaster for my mum to experience, you managed to ease us through it with a minimum of stress and we are both extremely grateful for the help you gave to us.  I hope that we never have occasion to need ‘flood restoration’ again – however should an unfortunate situation arise, I would not hesitate to use and recommend Prime Disaster Response.

Mrs ------
Relative of a customer

Prime were instructed to scope the cost for buildings works at my warehouse unit following a fire, which I use for both storage facilities and a base for my business.

I was so impressed with their knowledge and professionalism that I asked them to scope for the contents work as well. Their estimate arrived quickly and once it had been accepted then works began within a couple of days.

They were very efficient in decontaminating, packing and then moving all of the contents across to our temporary accommodation.  They clearly had and executed a very good plan in order to remove contents from the shelving, de-assemble clean and re-assemble the shelving in the new unit, before moving and re-stacking the contents.

It was a complex job that required a lot of communication and flexibility

All in all it was an excellent and very professional job done.

S------ ----
Business

Prime Disaster Response were recommended to us after the flat above my business had flooded and caused water to enter our recently refurbished office.  The ceiling tiles had come down all over the office and the recently new carpet looked and smelt awful.  We were already in a stressful scenario, however Prime not only contacted us extremely quickly but were with us that afternoon to begin the clean-up.

Upon arrival I was guided through exactly what the trained technicians were doing and the approach they would be taking in regards to cleaning the carpets and cleaning up the office not only in the shortest time possible but also in a fashion that would impact our business minimally.

Prime Disaster Response arrived promptly, were so easy to deal with and took the stress out of the situation.  They worked around the business to ensure disruption was minimal and within hours the shop had been turned around.

I would recommend Prime Disaster Response to anyone who has suffered a similar problem, thanks!

P---- -----
Business

Prime Response were instructed by our Insurers and Loss Adjusters to attend and dry our flooded house.  We were already in a stressful scenario but Prime not only contacted us extremely quickly but had also attended our property within two hours of their initial introduction.

Upon arrival I was guided through exactly what the technicians were doing and the approach they would be taking in regards to drying our property not only in the shortest time possible but also in a fashion that would impact our lives minimally.

Prime Response arrived looking smart, were eloquent and were so simple to deal with.  They worked around my schedule when organising their check-up times and removed the equipment earlier than expected having dried the affected areas efficiently.

I would recommend Prime Disaster Response to anyone who has suffered a similar problem to my family, thanks for taking the stress out of this stage of my Insurance claim.

Mr ----
Homeowner

Got a question?

Are you ready to speak with our team? Perhaps you have a question you need answered?

Get in Touch

Keep up to date with us