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Our Team

Laurence O’Grady

Business Development and Company Director

Brought up in Norfolk within a large family, Laurence began working at 15 and has barely stopped since. He prides himself on his work ethic and drive to deliver on our promise. Laurence is co-founder with his brother Ciaran. Prior to beginning within the restoration business, Laurence spent 6 years within financial sales in London. He enjoys wine and cross fit. He has a passion for languages; in particular Spanish having spent a year in South America in his early twenties. Laurence is passionate about delivering an exceptional service without compromise.

Ciaran O’Grady

Operations and Company Director

Ciaran was brought up in Norfolk where he lived for 20 years. He went to University in Sheffield before traveling the world. He is co-founder of the business along with Laurence. Ciaran is responsible for having the ‘boots on the ground’ deliver our standards from beginning to end.

Ciaran has a young growing family and when not at work, will usually be found at home. He has a keen interest in sport, mainly football, and if he has the time will always try and get to a live game.

Michele Gray

Accounts administration

Michele is one of the longer serving stalwarts of our group, an integral member of the team. She is passionate about quality and always available to policy holder or client.

Michele enjoys spending time with her young family and baking cakes.

Tara Norton

Admin/ Claims handler

Tara has been with us almost from the start. Tara keeps the engine running in the background ensuring we are all ship shape to deliver when required.

Naomi Allen

Office administration & claims manager

When Naomi is not striving to deliver on our promise to ‘keep people informed’, Naomi has a keen interest in music and spending time with her family. She is passionate about food and the consumption of it!

Naomi helps maintain the communication levels between the front & back end of a claim. She also works closely with policy holders making them aware of what we are there to do and keeping them involved.

Mihaela Bruma

Fire & decontamination technician

Mihaela manages our fire and decontamination team . What she enjoys most the most about her job has to be the customers.

Being able to turn a disaster in their home into a controlled situation and stress-free as much as possible is very rewarding, for both Mihaela and the customers as well.

George Trandafir

Installation & strip out Manager

George manages our strip out  and installation team.

With a strong “can do” attitude he’s passionate about his work. “I always give the best in what I can do to be the best I can be”. George is highly professional and keen to add value in his role as a technician.

 

Matthew Conder

Senior Technician

Matthew has extensive experience within the disaster restoration industry, specifically within HNW.

Having been in the industry for almost  10 years , he has a no nonsense approach to his work and adds great value to every claim he attends.

 

Daniel Hughes

Senior Technician

Daniel is the newest member of the team and has nearly 10 years experience in the disaster restoration industry.

When not working Daniel enjoys spending time with his young family.

Paired with his exceptional customer service, Dan is a great addition to the team.

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