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Our Team

Laurence O’Grady

Business Development and Company Director

Brought up within a large family, Laurence began working at 15 and has barely stopped since. He prides himself on his work ethic and drive to deliver on our promise. Laurence is a co-founder and works closely with insurers and loss adjusters ensuring their service level is delivered. Prior to beginning within the restoration business, Laurence spent 6 years within financial sales in London. He enjoys reading, wine and cross fit (one cancelling out the other).

He has an enthusiasm for languages; in particular Spanish having spent a year in South America in his early twenties. Laurence is passionate about growing the business and delivering an exceptional service without compromise.


Ciaran O’Grady

Operations and Company Director

Ciaran was brought up in Norfolk where he lived for 20 years. He went to University in Sheffield before traveling the world. He is co-founder of the business along with Laurence. Ciaran is responsible for having the ‘boots on the ground’ deliver our standards from beginning to end.

Ciaran has a young growing family and when not at work, will usually be found at home. He has a keen interest in sport, mainly football, and if he has the time will always try and get to a live game.

Michele Gray

Accounts administration

Michele is one of the longer serving stalwarts of our group, an integral member of the team. She is passionate about quality and always available to policy holder or client.

Michele enjoys spending time with her young family and baking cakes.

Naomi Allen

Claims Manager

When Naomi is not striving to deliver on our promise to ‘keep people informed’, Naomi has a keen interest in music and spending time with her family. She is passionate about food and the consumption of it!

Naomi helps maintain the communication levels between the front & back end of a claim. She also works closely with policy holders making them aware of what we are there to do and keeping them involved.

Daniel Hughes

Senior Technician

Daniel has been working in the industry for over ten years. He is very technically minded and able to provide an innovative approach to HNW and Complex loss claims.

Dan oversees the technicians, the methods used and ensures projects are on schedule and as flawless as possible.

All of the above paired with his exceptional customer Service, Dan is a great asset to the Prime customer led experience.When not working Daniel enjoys outdoor activities and spending time with his young family.

Mihaela Bruma

Fire & decontamination technician

Mihaela manages our fire and decontamination team . What she enjoys most the most about her job has to be the customers.

Being able to turn a disaster in their home into a controlled situation and stress-free as much as possible is very rewarding, for both Mihaela and the customers as well.

Matthew Conder

Senior Technician

With extensive experience in Leak Detection, Trace & access Matthew is our specialist in this area.

Over ten years experience in dealing with HNW and complex loss claims, Matthew is practical minded and always able to provide a methodical approach.

As well as his many other talents Matthew is also one of our fine textile and fabric specialists.

He has a no nonsense approach to his work and adds great value to every claim he attends.

In his spare time Matthew enjoys playing golf and socialising.

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