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Disaster Response Services

Business focused on High Net Worth and Complex Loss claims.

Prime Disaster Response is a team of highly dedicated and professional recovery experts. We know how devastating an unexpected peril can be to your household or business, so we aim to be with you every step of the way, offering a complete, tailored and confidential restoration service.

Providing disaster response is not simply about arriving quickly and mitigating the damage; that is only the beginning. From booking our technician’s visit to the first impression on the ground – priority is given to managing expectations and communicating our purpose. Our approach not only improves the ability to make real time decisions but reduces the down time on claims between multiple contractors.

Our services

Case Studies

Take a look at our latest case studies below.

Escape Of Water: Injection Drying

Escape Of Water: Injection Drying ...

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Escape Of Water: Trace & Access, False Floor, Traditional & Target Drying

Escape Of Water: Trace & Access, False Floor, Traditional & Target Drying ...

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Fire Damage

What Happened: Tumble dryer fire in basement utility room caused extensive smoke damage throughout a five-story town house. Where: Westminster. Response requirements: Decontaminate buildings and conte...

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Surge Scenario – Pimlico

What Happened: Following heavy rain (3 months worth in several hours) large volumes of claims were being registered within minutes of the downpour finishing. Emergency response on a large scale was re...

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Whaley Abbey

What Happened: Flash flooding caused serious damage throughout the Abbey and its outbuildings & grounds. Response: Same day mitigation response on a large scale was required to remove water, clean...

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Here are some of our testimonials...

“Such a great company to work with, particularly when facing ‘a disaster’. Every single person that we came into contact with bent over backwards to minimise our stress and accommodate our particular requirements. Excellent communication, too, so that we always knew what was happening. This is what all customer service should look like.”

Janet Hanton

Really positive experience – particularly from Neil.

Mr Trott

What stood out is the calm reassurance of Vandana which was then continued by all of the Technicians we encountered. They explained everything so we could understand what was going to happen and again that calm and confident manner they all had reassured us we were in good hands.

Mr Lightfoot

I emailed your boss when you finished with us at the end of last year to say how brilliant you were.

And a big thanks especially to you. I truly believe you can move mountains and that no problem is ever too big for you.

Thanks for everything Zara.

Carol Kirkwood

Can I just thank you and the team for the work you have done on all of my claims. As you know I had not used Prime before joining Criterion and I have been really impressed with the service you deliver. You respond so quickly to any email/call etc and go out of your way to help and that applies to the whole team.

HNW Loss Adjuster

Just wanted to thank you for the recent visit to our property in such a difficult situation.  Both Matthew and Neil were very professional in their approach and located the leak quickly.

Mr Ransom


It will be very exciting to be back in our own house, as we left on March 2018!

Please thank everyone at Prime DR for their assistance and making our lives easier.


Mark and Alyson Wapshott

Smithers Purslow have continued to use Prime Disaster Response on various projects to assist with flood and escape of water claim work on a national basis.

Primes Knowledge and understanding of damage management and their ability to be available at a moments notice in  at a moments notice in times of high demand and pressure has been invaluable. Added to their ability to assist with contents removal and storage they consistently provide levels of service expected on high net worth work.



Nathan Tilford
Smithers Purlsow

I (and especially my wife) am delighted to say that Prime came out today and signed off the drying process and removed all of their equipment (especially given the recent heat as the house has been around 28 inside). I would like to share what a delightful company Prime have been. Given the amount of removal work undertaken, they have always left the house in an immaculate condition after all of their visits. While we have been able to shut out the bathroom and bedroom, they have always left the other rooms in usable state.

Mrs Humphrey - Homeowner

Can I express my total delight and satisfaction with the brilliant job carried today

Whole team are an absolute credit to Prime

Team led by Matthew Conder

Supported 2 hard workers

Many thanks to all

Policy Holder

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