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Case Studies

Welcoming Naomi to the team!

Naomi is the latest member to join the Prime office team and she hasn’t come at a busier time!

Since “The Beast From The East” swept over the U.K, we have been “snowed” (no pun intended) with burst pipes from properties across the country. Naomi has helped us in managing this, including giving a high level of customer service to all of our clients.

Going forward Naomi will be supporting the team with her administration skills and managing claims.

Welcome to our team Naomi and we look forward to working with you!

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Fire Damage

What Happened: Tumble dryer fire in basement utility room caused extensive smoke damage throughout a five-story town house. Where: Westminster. Response requirements: Decontaminate buildings and contents throughout while retaining as much contents as possible. Granting flexibility to other trades in order to reduce

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Surge Scenario – Pimlico

What Happened: Following heavy rain (3 months worth in several hours) large volumes of claims were being registered within minutes of the downpour finishing. Emergency response on a large scale was required to help policy holders.

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Whaley Abbey

What Happened: Flash flooding caused serious damage throughout the Abbey and its outbuildings & grounds. Response: Same day mitigation response on a large scale was required to remove water, clean up, remove damaged or undamaged contents…

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