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News & Case Studies

Welcoming Naomi to the team!

Naomi is the latest member to join the Prime office team and she hasn’t come at a busier time!

Since “The Beast From The East” swept over the U.K, we have been “snowed” (no pun intended) with burst pipes from properties across the country. Naomi has helped us in managing this, including giving a high level of customer service to all of our clients.

Going forward Naomi will be supporting the team with her administration skills and managing claims.

Welcome to our team Naomi and we look forward to working with you!

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“The Beast From The East”

As temperatures soar well below freezing across the country, our emergency technicians are ready to assist with any urgent flood issues that may arise as there is more snow expected over the next 24 hours.

We urge everyone to keep warm and safe, and for everyone to avoid travelling unless it is absolutely necessary.

Please see below our link to the BBC Weather page to see what the forecast is in your area:

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Welcome Matthew to our team!

Matthew is the latest member of the Prime technician team, who has recently joined us as one of our senior staff members.

Matt has extensive experience within the disaster restoration industry, specifically within HNW.

A family man, he has a no nonsense approach and adds value to every claim he attends.

We welcome him to the team, and look forward to him working with us continuing in providing exceptional service.

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‘Iron Men of Downham Market’ boost the coffers of West Norfolk Riding for the Disabled Association

Two men, originally from West Norfolk, have been dubbed the Iron Men of Downham after completing a gruelling challenge.

Laurence and Ciaran O’Grady took on the Half Iron Man and raised more than £5,700 for the Magpie Centre, home of West Norfolk Riding for the Disabled Association, for which their mother Rosie O’Grady is chairwoman.

The brothers, who grew up in West Dereham and attended Downham High School, chose to complete the Half Iron Man, as they say a standard triathlon “wasn’t scary enough”.

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Fire Damage

What Happened: Tumble dryer fire in basement utility room caused extensive smoke damage throughout a five-story town house. Where: Westminster. Response requirements: Decontaminate buildings and contents throughout while retaining as much contents as possible. Granting flexibility to other trades in order to reduce

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Surge Scenario – Pimlico

What Happened: Following heavy rain (3 months worth in several hours) large volumes of claims were being registered within minutes of the downpour finishing. Emergency response on a large scale was required to help policy holders.

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