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Our Services

The Prime Disaster Response team is available 24 hours, 365 days of the year to resolve any damage caused by fire or flood in London and the surrounding northern home counties. Our customers call us for a response at any time, and our team of expert technicians are skilled across all areas of fire and smoke damage, Flood and water damage, contents cleaning, decontamination and restorations and carpet and upholstery cleaning. We are also skilled in leak detection where the cause of water damage is not necessarily visible and hire out our professional grade drying equipment.


We put excellent customer service at the heart of everything we do. We pride ourselves on our personal and honest service, and are available to our clients and policyholders for any questions they have or help they need.

Our customer service team are also on hand to support policyholders, adjusters and insurers at any point of their claim, simplifying the process and offering reassurance during a stressful time. We not only perform a mitigation response but on first visit lay the foundations of the project plan that may be needed ahead.

Fire & Smoke Damage

The skilled team at Prime Disaster Response handle everything from small residential fires to commercial large loss. We know how devastating fire can be. We will work closely with you and your insurer to clean and decontaminate your building and contents and minimise the time you spend away from home or your business.

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Flood & Water Damage

From the distress that comes from a flood to the damage created by an escape of water, Prime Disaster Response is ready to support you. If you have suffered water damage due to anything from burst or frozen pipes, to a plumbing emergency or a major flood, we will work with you and your insurer to create a tailored restoration programme, ensuring the minimum amount of disruption for you and your family.

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Contents Cleaning, Decontamination & Restorations

The team at Prime Disaster Response are experts at looking after everything, from your priceless possessions to  carpets and curtains. Using a mixture of In-house expertise and hand chosen expert professionals in their own fields and the latest technologies, we ensure that your property and possessions are returned safely and in immaculate condition.

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Leak Detection & Trace & Access

Damp can affect different areas in different properties, new and old. We can help identify the causes of leaks and provide a mitigation plan.

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We can provide drying equipment at short notice and reasonable rates. Find out about our on-boarding service.

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Carpet & Upholstery Cleaning

Please call us to see how we can improve the look of your tired furniture and carpets, to make them look new again!

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