The Prime Disaster Response team is available 24 hours, 365 days of the year to resolve any damage caused by fire or flood in London and the surrounding northern home counties. Our customers call us for a response at any time, and our team of expert technicians are skilled across all areas of fire and smoke damage, Flood and water damage, contents cleaning, decontamination and restorations and carpet and upholstery cleaning. We are also skilled in leak detection where the cause of water damage is not necessarily visible and hire out our professional grade drying equipment.
Response
We put excellent customer service at the heart of everything we do. We pride ourselves on our personal and honest service, and are available to our clients and policyholders for any questions they have or help they need.
Our customer service team are also on hand to support policyholders, adjusters and insurers at any point of their claim, simplifying the process and offering reassurance during a stressful time. We not only perform a mitigation response but on first visit lay the foundations of the project plan that may be needed ahead.
